If you have any questions, are experiencing difficulty redeeming a pass, or would like to leave feedback, we invite you to contact us. Please review our frequently asked questions first to see if we already have an answer for you. If you do not see an answer to your question, simply fill out the form below and we'll get in touch!
Why is the event full?
If you received a code or link via email or promotional partner and see the message THE EVENT IS FULL that is because the number of available passes has all been claimed. We offer free passes for films and events before their release, so they are claimed very quickly. We invite you to join our wait list if more passes are available and to keep an eye out for more offers.
How does the wait list work?
If an event is full, you are welcome to be part of our wait list. If more passes are available, you will be notified via email with a code to claim passes. You must still claim a pass to be admitted to a screening – do not attend a screening without a pass.
Where can I find my passes?
When you claim a pass, you will receive an email with your passes attached. If you delete or misplace that email, your passes are always available on our site – log in, click MY ACCOUNT in the top right, and there you will see all of your available passes to download.
I know there is a screening in my area, but I couldn't find it when I searched by zip code - why?
Certain screenings are only available if you have a code from our email notifications or promotional partners. Not all screenings are listed on our website, so you’ll need to sign up to receive the most opportunities!
Why isn't there a screening in my city?
Screenings vary by film, and while we look to provide as many as possible, we cannot guarantee a particular film will be screened in your area.
Can you send me more passes?
All members will receive notifications when screenings are available in an area. Please do not contact support asking for more passes as we are not able to distribute codes or passes.
Why is my code not working?
If you have a code or link from a promotional partner that is not working here are a few things to look at. If you see a message that says "INVALID CODE", confirm you have entered the code correctly. If it is still not working, contact our support team. If you see a message that says "THE CODE HAS BEEN USED", the code you are entering has already been claimed. Be sure to check MY ACCOUNT to see if you have already claimed this pass and then you can download your pass there.
I received an email invite for a screening, can I just show that?
No, you must claim a pass for a screening to be admitted. An email notification or promotional flyer will not grant admission.
How can I change the name or DOB on my account?
To prevent false or duplicate passes from being created, we cannot change the name or DOB on an account. We can make certain changes, such as updating a name due to marriage, but otherwise we cannot change the name on an account.
I cannot make this screening - what should I do?
If you have claimed a pass and cannot attend that screening, click on the MY ACCOUNT option in the top right and select "Delete My Pass". This will make the pass available for another user.
Can I give my pass to someone else?
No, only the person that claims the pass may attend the screening. We cannot change the name on an account or pass.
Why does my pass say IDs will be checked?
To keep things fair for all users, IDs are checked to ensure the person using the pass is the person attending the screening.
Can I show my pass on my phone?
Absolutely, we even have a mobile app for iPhone and Android so you can pull up your pass on your phone. Just be sure to show your ID and the name on the account when attending the screening.
I went to an event and it was full, why?
If you attempted to attend a screening but were not admitted due to it being full, we are sorry to hear this. Screenings are overbooked to ensure a full house, so seating is not guaranteed. We recommend arriving early for the best chance at admission. Best of luck at future screenings!
Do not see your question? Email us below and we'll get back to you as soon as possible.